A local team member always handles your request. We prioritize every ticket based on the type of issue to ensure your most critical needs are met first.
We offer 24/7/365 support for emergencies outside normal hours. We jump in to resolve major issues so your business stays on schedule and secure.
Yes. We act as your single, local partner. Our team learns your specific environment to provide a personal experience tailored to your business.
We provide both remote helpdesk and local on-site support. If a problem cannot be fixed from our office, we head to your location to get you back up and running.
Never. You always speak with a local team member. We do not use offshore call centers or AI bots to handle your support.
There is no distance limit. We support clients in Chicago, Ohio, and all over Indiana, traveling wherever needed for hands-on help.
We use 24/7 monitoring, firewalls, and encryption to block threats. Multi-factor authentication ensures only the right people access your data.
We maintain verified on-site and off-site backups. We test these regularly to ensure your information is resilient and ready to be restored.
Yes. We provide security education and phishing tests to help your team spot scams. We also monitor for dark web threats to protect employee data.
We build compliance into our service using audit-ready logs and modern security standards. This helps you meet safeguards required by regulators and insurers.
We use Endpoint Detection and Response to monitor devices for suspicious activity. This stops cyberattacks before they can cause damage.
We have a diverse knowledge of technology. Our team works hard to handle your specific needs and solve whatever technical challenges you face.
We make it simple by performing a full audit to bridge gaps in your coverage. We clean up technical messes to ensure a smooth transition to our partnership.
We focus on keeping you productive. By using proactive monitoring and after-hours updates, we resolve issues behind the scenes so you can work without downtime.
We offer strategic advice to track equipment life and plan refreshes. This creates a predictable budget and ensures tech is replaced before it fails.
We provide proactive technology and reliable, personal support from a local team. We manage your entire digital environment so you can focus on your business.
No. We support businesses of all sizes. We provide local, professional care to ensure your company has the reliable support it needs.
Absolutely. We help with office relocations to ensure your technology is moved, set up, and tested properly in your new space.
Let’s have a clear conversation about your IT, your questions, and what support would actually help.
We review your environment, learn your goals, and identify risks & roadblocks that hold your business back.
We design a clear technology plan that fits your budget, supports growth, and strengthens your systems.
We deploy the right tools, handle setup and training, and ensure everything runs smoothly from day one.
We monitor systems, apply updates, test backups, and coach users so issues are stopped before they start.
Start with a complimentary consultation to talk through your technology and see how Tech365 can support your business.
Have a question or need help? Drop us a note below and we'll be in touch soon.
When a shared printer stops working, there can be several possible causes, and it often takes a few checks to identify the issue.
Here is how we typically approach printer problems in an office setting:
✓ Checking how the printer is connected and who is affected
✓ Reviewing printer status, errors, and queued jobs
✓ Confirming computers are pointing to the correct printer
✓ Updating or reinstalling printer software if needed
✓ Testing printing once changes are made to confirm results
Opening a suspicious link does not always mean something is wrong, but it is worth a security check.
Here is how we typically help recover files and protect data going forward:
✓ Identifying what data is missing and where it was last stored
✓ Checking available backups and recovery points
✓ Attempting safe file recovery without causing further damage
✓ Confirming what can and cannot be restored
✓ Putting backup and disaster recovery protections in place for the future
Opening a suspicious link does not always mean something is wrong, but it is worth a security check.
Here is how we typically make sure systems remain secure:
✓ Checking the affected device for any unusual activity
✓ Confirming email, account access, and passwords are still protected
✓ Reviewing recent activity to ensure nothing unexpected occurred
✓ Removing anything unsafe if it is found
✓ Helping reduce future risk by implementing simulated phishing emails
Server outages happen, and there are clear steps we take to restore access and minimize disruption.
Here is how we typically help get teams back up and running:
✓ Identifying what caused the outage and how widespread it is
✓ Bringing critical systems and access back online safely
✓ Checking data integrity to make sure nothing was lost or corrupted
✓ Reviewing server health to prevent repeat issues
✓ Putting safeguards in place to reduce future downtime
When Wi-Fi goes in and out, it is usually tied to a few common setup or signal issues.
Here are some of the things we look at to help get Wi-Fi working more consistently:
✓ Making sure Wi-Fi coverage reaches all the areas you need it
✓ Checking for signal interference from nearby devices or networks
✓ Reviewing router placement and basic configuration
✓ Confirming equipment and software are current
✓ Helping reduce ongoing connection problems over time
Slow computers are usually caused by a few common issues, and they are typically fixable.
Here is how we typically help with slow computer issues:
✓ Removing unnecessary background programs and system clutter
✓ Freeing up storage that can slow performance
✓ Fixing update or software conflicts
✓ Checking hardware for early signs of wear
✓ Keeping systems maintained to help prevent future slowdowns
